Refund Policy

This Refund Policy explains our refund and cancellation procedures for all services provided by Sidekick Intelligence LLC (DBA Chikoh), including subscriptions, ticket purchases, auto-reload charges, peer-to-peer ticket transfers, and mid-cycle subscription changes. We strive to ensure customer satisfaction with our services.

1. Subscription Services

1.1 Monthly Subscriptions

Monthly subscriptions can be cancelled at any time. Cancellation will take effect at the end of your current billing period. You will continue to have access to the service until the end of the paid period. No partial month refunds are provided.

1.2 Six-Month Subscriptions

Six-month subscriptions can be cancelled at any time. If cancelled within the first 14 days of the subscription period and you have not extensively used the service, you may be eligible for a full refund. After 14 days, no refunds are provided for six-month subscriptions, but you will retain access until the end of your paid period.

1.3 Annual Subscriptions

Annual subscriptions can be cancelled at any time. If cancelled within the first 30 days of the subscription period and you have not extensively used the service, you may be eligible for a full refund. After 30 days, no refunds are provided for annual subscriptions, but you will retain access until the end of your paid period.

1.4 Free Trials

If you cancel during a free trial period, you will not be charged. Ensure you cancel before the trial ends to avoid charges.

1.5 Mid-Cycle Subscription Upgrades

If you upgrade your subscription tier mid-cycle, you will be charged a prorated amount for the difference between your current tier and the new tier, calculated based on the number of days remaining in your current billing period. Your new tier features are activated immediately upon upgrade. No refund is issued for the unused portion of your previous tier; instead, the value is applied as a credit toward the prorated charge for the new tier.

1.6 Mid-Cycle Subscription Downgrades

If you downgrade your subscription tier mid-cycle, the change takes effect immediately. The unused portion of your higher-tier subscription is calculated and applied as an account credit to your Chikoh account. Account credits are applied automatically to your next invoice or can be used toward ticket purchases, a-la-carte features, or future subscription payments. Account credits from downgrades are not refundable to your payment method and cannot be converted to cash. See Section 6 for full account credit terms.

1.7 Downgrade to Free Tier (Cancellation)

If you downgrade from a paid subscription to the free tier (Bleachers), this is treated as a cancellation of your paid subscription. The unused prorated portion of your subscription is applied as a permanent account credit to your Chikoh account. This credit never expires and can be used for future purchases. If you have more synced leagues than the free tier supports, you will be asked to select which league to keep active; remaining leagues will become read-only but your data will be preserved.

1.8 Refunds vs. Account Credits

Refunds to your original payment method are only available upon full cancellation of your subscription — meaning you are leaving Chikoh entirely — and only within the applicable refund window (30 days for annual subscriptions, 14 days for six-month subscriptions) with minimal usage. Switching between paid tiers (upgrading or downgrading) always results in prorated account credits, never refunds to your payment method. Downgrading to the free tier (Bleachers) while continuing to use free features results in an account credit, not a refund.

1.9 League Bundle (Seasonal Purchases)

League Bundle subscriptions are one-time seasonal purchases tied to a specific sport's season. The bundle is active from the start of the season (as determined by your fantasy platform) until the platform marks the season as complete. League Bundle purchases are non-refundable once the season has started. If purchased before the season begins and you request a refund before the season starts, you may be eligible for a full refund. Mid-season purchases made at a discounted rate are non-refundable.

2. Ticket Purchases

Tickets are Chikoh's universal currency used across the app, MCP, ChatGPT, Gemini, and all connected AI platforms. Ticket purchases are subject to the following refund terms:

2.1 Unused Tickets

Unused tickets may be refunded within 14 days of purchase if no tickets from the bundle have been spent. Once any tickets from a purchased bundle have been used, the entire purchase is considered consumed and is non-refundable.

2.2 Auto-Reload Purchases

If you have enabled auto-reload, ticket purchases are triggered automatically when your balance drops below your configured threshold. Auto-reload charges are subject to the same refund policy as manual ticket purchases (Section 2.1). By enabling auto-reload, you expressly consent to recurring charges up to your monthly spend cap. You can disable auto-reload at any time in your billing settings.

We maintain a complete audit trail of every auto-reload transaction, including the consent timestamp, your IP address and device at the time auto-reload was enabled, the trigger event (balance threshold), and the Stripe payment intent ID. This data is available to you in your account and may be used to resolve any disputes.

2.3 Gifted Tickets

Tickets that have been gifted to another user (peer-to-peer or commissioner-to-member) are non-refundable. If you receive tickets as a gift and wish to return them, the original sender must contact support. Gifted tickets cannot be converted back to cash.

2.4 Tickets Included with Subscription Tiers

Tickets included as part of a subscription tier (e.g., weekly ticket allocations) are non-refundable and cannot be transferred to cash value. These tickets expire at the end of each billing period if unused.

3. One-Time Purchases

One-time purchases (such as seasonal passes, special reports, temporary league syncs, or event access) are generally non-refundable. However, we may consider refunds on a case-by-case basis if:

• The service was not delivered as described
• Technical issues prevented access to the purchased content
• The request is made within 14 days of purchase

Temporary league sync purchases (extra league access for a limited duration) are considered one-time purchases and are non-refundable once activated.

4. Eligibility for Refunds

To be eligible for a refund, you must:

• Request the refund within the specified timeframe
• Provide a valid reason for the refund request
• Not have used/consumed the purchased service or tickets
• Not have violated our Terms of Service or Acceptable Use Policy
• Not have previously received multiple refunds

5. How to Request a Refund

To request a refund, please contact our support team with:

• Your account email address
• Order or transaction number (Stripe Payment Intent ID if available)
• Date of purchase
• Reason for refund request
• For auto-reload refunds: specify the auto-reload transaction(s) in question

Email: support@mail.chikoh.com with subject line "Refund Request"

6. Account Credits

6.1 What Are Account Credits

Account credits are balances applied to your Chikoh account that can be used toward future purchases. Account credits may be generated from mid-cycle subscription downgrades (Section 1.6), promotional offers, or manual adjustments by our support team.

6.2 Account Credit Terms

• Account credits from subscription downgrades never expire
• Account credits are applied automatically to your next invoice before your payment method is charged
• Account credits can be used for: subscription payments, ticket purchases, and a-la-carte feature purchases
• Account credits cannot be converted to cash, refunded to your payment method, or transferred to another user
• Your current account credit balance is visible in your billing dashboard at any time

6.3 Account Credits vs. Refunds

Account credits are distinct from refunds. A refund returns money to your original payment method. An account credit keeps the balance within your Chikoh account for future use. Mid-cycle subscription downgrades always result in account credits, not refunds. See Section 1.6 for details.

7. Processing Time

Refund requests are typically processed within 5-7 business days. Once approved, refunds will be issued to the original payment method. Please allow 5-10 business days for the refund to appear on your statement, depending on your payment provider. Ticket balances and account credit balances will be adjusted immediately upon refund approval.

8. Non-Refundable Items

The following are non-refundable:

• Tickets that have been spent on tools, simulations, or features
• Tickets that have been gifted to another user
• Weekly ticket allocations included with subscription tiers
• Compute Credits (Syndicate tier) that have been consumed
• Account credits (these are non-refundable by nature; see Section 6)
• Temporary league sync purchases once activated
• League Bundle seasonal purchases once the season has started
• Badge and reward purchases (earned or purchased badges are non-refundable; expired time-limited badges cannot be re-purchased)
• Gifted badges sent to another user
• Services already rendered or consumed
• Custom development or consulting services
• Accounts terminated due to violation of our terms
• Cryptocurrency payments (due to the nature of blockchain transactions)

9. Disputes and Chargebacks

We encourage customers to contact us directly to resolve any issues before initiating a chargeback with your payment provider. We maintain comprehensive transaction records for every ticket purchase, auto-reload, spend, gift, subscription change, account credit, and refund, including:

• Timestamp of every transaction
• IP address and device information at time of purchase or consent
• Stripe/PayPal payment intent or order IDs
• Auto-reload consent records (when enabled, threshold, monthly cap)
• Subscription upgrade/downgrade records with proration calculations
• Account credit ledger (credits and debits with source attribution)
• Complete audit trail of ticket movements (credits and debits)

This data will be used to contest any "unauthorized transaction" chargebacks. Accounts with active chargebacks will be suspended until the dispute is resolved. Filing a chargeback for a transaction you authorized (including auto-reload charges you enabled or subscription upgrades you confirmed) may result in permanent account termination.

10. Auto-Reload Cancellation

You can disable auto-reload at any time through your billing settings or by contacting support. Disabling auto-reload takes effect immediately — no further automatic charges will be made. Charges that occurred while auto-reload was active are subject to the standard refund terms in Section 2.2.

11. Price Changes

If we change our subscription or ticket prices, existing subscribers will be notified at least 30 days in advance. Auto-reload settings will continue to use your selected bundle at the current price. You may cancel your subscription or disable auto-reload before the new price takes effect.

12. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified policy. We will notify users with active auto-reload of any material changes to this policy.

13. Contact Us

If you have any questions about our Refund Policy, please contact us:

• Email: support@mail.chikoh.com
• Mail: Sidekick Intelligence LLC, 1021 E Lincolnway, Ste 8412, Cheyenne, WY 82001